Citizen Complaint Investigations

Who can use this service?

Anyone can use this service.

Is there a charge for this service?

This service is provided free of charge.

What is the process?

Step 1: Report the complaint with a department

Before you submit a citizen complaint, please contact the appropriate department to resolve the issue.

Step 2: File a complaint

If you have discussed your complaint with the department that specializes in the given area of expertise and are not satisfied with the department's response, please submit a complaint via the form below or download a PDF of the form and mail it to or drop it off at the Administrative Office. Please return the completed PDF complaint form to:
County of San Luis Obispo, Administrative Office
1055 Monterey Street, D430 San Luis Obispo CA 93408

Submit a Complaint
Today
Street number, street name , city, state, ZIP
( ) -
Please be as detailed as possible with any additional information pertaining to the department who you've contacted, when the incident happened, what happened, how the department tried to resolve it, etc.
Please check:

 

NOTE: All complaints will be investigated by the Administrative Office and will be handled in a timely and courteous manner. Other County Departments will be contacted and involved in the investigation as needed. The Administrative Office or another county department may contact you to obtain more information, so please be sure to provide complete and accurate contact information.  You may be contacted with information regarding the outcome of your complaint, including action taken by the County. In some cases, the County may be prohibited by law to provide full disclosure of the outcome. This complaint may be subject to a Public Records Request, pursuant to the California Public Records Act (Government Code 6250) and, therefore, confidentiality cannot be assured.

When and where is this service offered?

This service is available throughout the year during regular business hours except during scheduled holidays.

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

New Government Center

Monday - Friday 8-5

1055 Monterey Street D430 San Luis Obispo, CA 93408

Tel: (805) 781-5011

Fax: (805) 781-5023

Frequently Asked Questions

What is a citizen's complaint?

A citizen's complaint is defined as a written or verbal statement by a member of the public who objects to, criticizes, or expresses dissatisfaction with a County department, procedure or program, and requests some form of corrective action. 

Will my complaint be kept confidential?

Confidentiality cannot be assured because the complaint may be subject to a Public Records Request, pursuant to the California Public Records Act (Government Code 6250).

If I submit a complaint, when will it be resolved?

If you submit a complaint to the Administrative Office, you will be contacted within 24 hours by someone from our staff. All complaints will be investigated by our office and will be handled in a timely and courteous manner. Other departments will be contacted and involved in the investigation, as needed. In some cases, the County may be prohibited by law to provide full disclosure of the outcome. However, you may be contacted with information regarding the outcome of your complaint, including action taken by the County. 

What if I don't want to make my complaint in writing?

Complaints do not have to be made in writing, but filling out our complaint form helps us to process your complaint in a timely manner and get all of the details in order. If you do not want to fill out a complaint form, but still want to file a complaint, you may call the County Administrative Office at (805) 781-5011.