Child Support Payment Collection

Who can use this service?

Anyone can use this service.

Is there a charge for this service?

This service is provided free of charge.

What is the process?

Step 1: Payment of Child Support

There are several options available:
  • Pay Online: Electronic payments can be made online using your Visa card, MasterCard, checking account or savings account at Make a Payment
  • Pay by Phone: Call 1-866-901-3212 (option 1). Electronic payments can be made using your Visa card, MasterCard, checking account or savings account.
  • Pay by Mail: If your case is managed by a Local Child Support Agency, you can mail a check or money order to: CA SDU, PO BOX 989067, West Sacramento, CA 95798-9067. If your case is a private case that is not managed by a Local Child Support Agency, call 1-866-901-3212 for assistance with making payments by mail.
  • Pay by Mobile App: Available for Android and iPhone, the CAChildSup mobile app lets you make electronic payments using your smartphone. Download the free CAChildSup app.
  • Pay in Cash:
    • Use MoneyGram at 18 retail stores. Find a location at www.MoneyGram.com/Locations or call 1-800-926-9400. To make a payment, you will need your California child support Participant ID number and Receive Code 14630. MoneyGram charges a $1.99 fee.
      Notice: It may take three or four days for your payment to be posted to your child support account.
    • Use PayNearMe at 7-Eleven, Family Dollar and ACE Cash Express stores. Get a personal PayNearMe barcode on PayNearMe’s California child support page at www.PayNearMe.com/California or by contacting your local child support office at 866-901-3212. Present the barcode – either on a smart phone or on paper – to a cashier to be scanned at the counter. Reuse the barcode for future payments or get a new one, as needed. Find a PayNearMe location near you. PayNearMe charges a $1.99 convenience fee and guarantees payments.
      Notice: It may take three or four days for your payment to be posted to your child support account.
  • Pay at a local child support office:
    • Some local child support agencies accept cash and other forms of payment over the counter or at a kiosk. To find out which locations accept in-office payments, contact those nearest to you by calling 866-901-3212. Office addresses are available online at www.childsup.ca.gov/offices.
  • Ask Questions: If you have questions about any of the payment options, please contact a child support professional by email from within Customer Connect or by phone at 1-866-901-3212.

When and where is this service offered?

This service is available throughout the year during regular business hours except during scheduled holidays.

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

1200 Monterey Street - SLO

Monday - Friday 8-5

1200 Monterey Street San Luis Obispo, CA 93401

Tel: (866) 901-3212

Fax: (805) 781-1293

Frequently Asked Questions

Are there advantages to registering on the Child Support Payment website?

Yes. As a registered participant, you can:

  • Schedule future dated payments
  • Schedule recurring payments
  • Store bank account or credit/debit card information
Can I make a credit/debit card payment where the card-issuing bank is outside the United States?
Yes, you may use a credit/debit card where the card-issuing bank is outside the United States. Review your cardholder agreement to determine fees that you may incur from your bank.
Can I make a payment by phone using the IVR?
Yes, call 1 (866) 901-3212, select Option 1 and follow the prompts. You will need your Social Security number and 13- or 15-digit participant ID number.
How can I get my payment history?
Your payment history is available through Customer Connect online at www.childsup-connect.ca.gov or by phone at 1 (866) 901-3212.
How do I make a replacement payment?
There are three (3) options to make a replacement payment:
  • Option 1: Call a State representative at 1 (888) 851-6317 (7:30 a.m. to 5:00 p.m. PST, Monday to Friday) to get identifying information and send the replacement payment to:

    SDU NSF
    PO Box 980220
    West Sacramento, CA 95798-0220

    Note on the check that this is a replacement payment for “collection ID#” or include the collection notice you received.
     
  • Option 2: You can register on the website at www.casdu.com, then make payments using your checking or savings account, or a Visa or MasterCard branded debit or credit card. You will need the 16-digit Collection ID (refer to the collection notice you received or contact 1 (888) 851-6317 to obtain).
     
  • Option 3: You can call the Interactive Voice Response (IVR) at 1 (866) 901-3212 (option 1). You can make payments using your checking or savings account, or a Visa or MasterCard branded debit or credit card. You will need the 16-digit Collection ID (refer to the collection notice you received or contact 1 (888) 851-6317 to obtain).
How do I register on the website (www.casdu.com)?
Register at www.casdu.com.  You will need your Social Security number, your 13- or 15-digit participant ID number, and contact information. (If you do not know your Participant ID number, you can call 1 (866) 901-3212 to obtain it.)
  • Select the “Non-Custodial Parent” button
  • Select the “Register Now” option
  • Enter the required information, including a valid email address
  • A temporary password will be emailed to you
  • Log in with your temporary password
  • Follow the instructions to update your temporary password
  • You will only need to register once
How will my employer know how much money to take out of my paycheck to pay my child support?
After the Court decides the amount of child support, a document called Income Withholding for Support is mailed to your employer with instructions on how much to deduct and where to send the payments.
If I can’t pay electronically, where do I send my child support payments?

Child support payments, should be made payable to “California State Disbursement Unit,” and mailed to:

CA State Disbursement Unit (SDU)
PO Box 989067
West Sacramento, CA  95798-9067

This address is for your regular child support payments only. Please include the name and case identification number with payment.

My employer withholds support from my paycheck. Do I need to do anything?
No, your employer should have instructions on how and when to withhold child support payments and where to send them.  Your employer should withhold the amount as ordered and send it to the SDU as instructed.
What are my payment options?
There are several options available:
  • Pay Online: Electronic payments can be made online using your Visa card, MasterCard, checking account or savings account at Make a Payment
  • Pay by Phone: Call 1 (866) 901-3212 (option 1). Electronic payments can be made using your Visa card, MasterCard, checking account or savings account.
  • Pay by Mail: If your case is managed by a Local Child Support Agency, you can mail a check or money order to: CA SDU, PO BOX 989067, West Sacramento, CA 95798-9067. If your case is a private case that is not managed by a Local Child Support Agency, call 1 (866) 901-3212 for assistance with making payments by mail.
  • Pay by Mobile App: Available for Android and iPhone, the CAChildSup mobile app lets you make electronic payments using your smartphone. Download the free CAChildSup app.
  • Pay in Cash:
    • Use MoneyGram at 18 retail stores. Find a location at www.MoneyGram.com/Locations or call 1 (800) 926-9400. To make a payment, you will need your California child support Participant ID number and Receive Code 14630. MoneyGram charges a $1.99 fee.
    • Use PayNearMe at 7-Eleven, Family Dollar and ACE Cash Express stores. Get a personal PayNearMe barcode on PayNearMe’s California child support page at www.PayNearMe.com/California or by contacting your local child support office at (866) 901-3212. Present the barcode – either on a smart phone or on paper – to a cashier to be scanned at the counter. Reuse the barcode for future payments or get a new one, as needed. Find a PayNearMe location near you. PayNearMe charges a $1.99 convenience fee and guarantees payments.
  • Pay at a local child support office:
    • Some local child support agencies accept cash and other forms of payment over the counter or at a kiosk. To find out which locations accept in-office payments, contact those nearest to you by calling (866) 901-3212. Office addresses are available online at www.childsup.ca.gov/offices.
  • Ask Questions: If you have questions about any of the payment options, please contact a child support professional by email from within Customer Connect or by phone at 1 (866) 901-3212.
What do I need to use the Customer Connect automated phone system (Interactive Voice Response (IVR))?

To use the IVR, you will need your 13- or 15-digit participant ID number or your Social Security number and your Customer Connect PIN.  If you do not have a PIN, you can request one by calling 1 (866) 901-3212.

  • Select your language – “1” for English, “9” for Spanish
  • When asked if you are a parent or guardian, say “Yes” or press “1”
  • Enter your Social Security number or Participant ID number
  • When asked for your PIN, say “I don’t know it”
  • When asked if you want to reset your PIN, say “Yes”
  • When asked where you would like your PIN sent, say “email” or “mailing address”
  • When asked, enter your Participant ID number

Note:  Both a Social Security number and Participant ID number and a valid mailing/email address must be on file with DCSS for the delivery method you select. For assistance, say “Agent” at any time during the call. For more information about Customer Connect, read PUB 255: Welcome to Customer Connect.

What do I need to use the Customer Connect website?

To use the website, www.childsup-connect.ca.gov, you will need your 13- or 15-digit participant ID number or your Social Security number and your Customer Connect PIN.  If you do not have a PIN, you will need to:

  • Select “Log In”
  • Select “I need a PIN” 
  • Enter your first and last name and Social Security number or Participant ID number
  • Select how you want to receive your temporary PIN (email or standard mail)

Note: You must have a valid mailing/email address on file with the Department of Child Support Services (DCSS) for the delivery method you select. For more information about Customer Connect, read PUB 255:  Welcome to Customer Connect.

What is allocation and how does it affect me?
Allocation may impact cases when the parent paying support has more than one case. The impact of allocation on a case depends on many factors. For more details on how allocation impacts you, contact your LCSA or call Customer Connect at 1 (866) 901-3212.
What should I do if I need to place a stop payment request with my bank?
Call 1 (866) 851-6317 and talk with a State representative who will provide further instructions. Their business hours are 7:30 a.m. to 5:00 p.m. PST, Monday to Friday. Be sure to have all pertinent payment information, such as check number, amount and date of payment, available at the time of the call.
What should I do if my payment is dishonored or returned by the bank?
Call 1 (886) 851-6317 and talk with a State representative who will provide further instructions on how to replace the returned item. Their business hours are 7:30 a.m. to 5:00 p.m. PST, Monday to Friday. Be sure to have all pertinent payment information, such as check information, participant or collection ID number available at the time of the call.