A strong consumer protection culture increases the public’s trust in local business and fosters a “level playing field” for businesses in San Luis Obispo County and beyond. Consumer protection prosecution focuses on enforcement of the laws protecting the public from unlawful, unfair, and fraudulent or deceptive business practices. Consumer protection cases can be pursued in either criminal or civil court. Examples of such cases include contractor’s fraud, false or misleading advertising, and “bait and switch” scams. The unit also aims to increase public awareness of consumer issues through presentations to local groups when called upon.
For more information about the consumer protection laws or to report suspected violations contact the California Department of Consumer Affairs Consumer Assistance Line toll-free at (800) 952-5210 or visit their website at http://www.dca.ca.gov/consumer/. Hearing-impaired persons may call TTY (800) 326-2297