Patients' Rights Advocate

The Patients' Rights Advocate helps Medi-Cal beneficiaries and other consumers understand their rights and access problem solving processes. Duties include:

  • Providing written informational materials
  • Advocating for consumers
  • Investigating complaints
  • Monitoring programs to be sure that patients' rights are protected
  • Training providers and consumers about rights
  • Communicating with the State Patients' Rights Program

Services

Patient's Rights Advocate

The Patients’ Rights Advocate (PRA) helps you get the Behavioral Health services you need and are entitled to. 

Please contact our access line at 1 (800) 838-1381 for information or to schedule an appointment. All services are available in Spanish.