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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

Behavioral Health COVID-19 Service Updates: Read Here

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Please contact our access line at 1 (800) 838-1381 for information or to schedule an appointment. All services are available in Spanish.

Behavioral Health Coronavirus Updates

 

SLO Behavioral Health is concerned about your physical health as well as your behavioral health. While we are experiencing a public health emergency, we would like to reassure you that we will continue to provide you with behavioral health care in the safest way possible. 

Please read the following information below so you know how to continue to receive services during this event.

We will continue to keep up to date on communications to ensure the people we serve and those who serve them are informed with the most current and accurate information. We thank you for ensuring your health and the health of others at this time. We are encouraging all clients to stay calm, and reach out to their provider if needed.  Please also consider using the following resources:

  • If you are in crisis, please call the SLO Hotline at (800)783-0607. You may also call the National Suicide Prevention Lifeline at 1-800-273-8255 or text HELLO to 741-741.
  • To begin behavioral health services, please call the access line at (800) 838-1381.
  • Visit www.ReadySLO.org for the latest public health updates and recommendations or call the SLO Public Health information line at (805) 788-2903.

Frequently Asked Questions

Are your clinics still open?

All Behavioral Health clinics are deemed essential services during the Shelter in Home order however, will be contacting all clients with scheduled appointments to offer telephone appointments in lieu of in-person visits.

Both medication services and therapy/counseling services will be provided over telephone or via telehealth. Behavioral Health clinics requests all clients to call 1-(800)-838-1381 if they are needing urgent services at this time. Staff will also call our current clients over the next week to check on them.

Once we are back to normal operations, your treatment team will contact you to reschedule all appointments.

Are your clinics safe to visit?

Following Public Health safety and screening guidelines, all walk-in visitors are being asked to wait outside the doors until they are screened by a staff member for symptoms.

If you do have to make a physical visit for services, be ensured that enhanced cleaning, following public health guidelines, is happening at all our facilities. All staff are following public health guidelines for maintaining a clean workspace. Staff have been instructed to wipe down phones, computer keyboards, door handles, desks, etc. regularly, and especially after in-person visits.  We also request clients stay a few feet away from the front counter to allow for a six foot distance from receptionists.  Handing in forms, signing in, etc. are fine and should not be considered a risk.

Can I call in on the phone for my appointment?

Yes, absolutely. Both medication services and therapy/counseling services are being provided over telephone or via telehealth as well. Some Behavioral Health programs may require additional forms to be completed before starting your telehealth appointments. Please reach out to your treatment team with questions and concerns.

Telehealth over Zoom for Health

To avoid a delay in completing your treatment program, County of San Luis Obispo Behavioral Health will begin offering Remote Client Services. Remote Client Services will enable you to continue program with a certified counselor via a virtual meeting platform called Zoom.

In order to help you participate in Zoom Remote Client Services, we have created user-friendly instructions and tutorials found here. Your treatment team will be in contact with you over email with a web link so you may join your sessions virtually through a computer, tablet, or phone.

Behavioral Health clinics request that all clients to call 1-(800)-838-1381 if they are needing urgent services at this time.

Our phone lines may be very busy at first; please be patient and be assured that a staff member will return your call.

How do I use Zoom for my Behavioral Health appointment?

To avoid a delay in completing your treatment program, County of San Luis Obispo Behavioral Health will begin offering Remote Client Services. Remote Client Services will enable you to continue program with a certified counselor via a virtual meeting platform called Zoom.

In order to help you participate in Zoom Remote Client Services, we have created user-friendly instructions and tutorials found here. Your treatment team will be in contact with you over email with a web link so you may join your sessions virtually through a computer, tablet, or phone.

Some Behavioral Health programs may require additional forms to be completed. Please reach out to your treatment team with questions and concerns.

Are group therapy and treatment services still being offered?

We are suspending most group sessions at this time, unless social distancing and/or meetings over telephone or via telehealth are allowed. Court ordered services will continue until otherwise directed by Superior Court. 

Do I still come in for my appointment if I have mandated services?

All court ordered and mandated services will continue until otherwise directed by Superior Court. Behavioral Health clinics requests all clients to call 1-(800)-838-1381 if they are needing urgent services at this time.

What if I am feeling sick but need treatment or therapy services?

County of San Luis Obispo Behavioral Health will begin offering Remote Client Services for all clients so they can continue their treatment in the comfort of their own home. Remote Client Services will enable you to continue program with a certified counselor via a virtual meeting platform called Zoom.

In order to help you participate in Zoom Remote Client Services, we have created user-friendly instructions and tutorials found here. Your treatment team will be in contact with you over email with a web link so you may join your sessions virtually through a computer, tablet, or phone.

For clients with urgent in-person services needs, we will be screening for signs of illness and/or ill household members and, when appropriate, following public health guidelines on social distancing, provide care either in a clinic, community, or home setting.

What should I do if I am facing a crisis?

If you are in crisis, please call the SLO Hotline at (800)783-0607. You may also call the National Suicide Prevention Lifeline at 1-800-273-8255 or text HELLO to 741-741.

Why do I need to make sure my medication is refilled?

It important during this time to stay up to date on your medications, as well as have a three month supply available in case of emergency. Refills can be given to clients up to three months provided that they are psychiatrically stable and have been keeping their appointments on a regular basis.

If clients have not been seen for over four months, Behavioral Health can refill their prescription one time at an 1 month supply until there is a face to face visit or. A telephone evaluation would suffice in lieu of an office visit as well.

What if I am feeling stressed or anxious about COVID-19?

We want you to know your feelings are completely valid! This is an extremely uncertain time for many. We have made a list of resources that can help you cope and manage your stress and anxiety. Visit our Resources for Coping with COVID-19 page here.

My child received BH services at school; are there resources available to help during closures?

Our Prevention and Early Intervention I counselors have created an online resource of activities for students to develop their coping skills, manage anxiety, and help process other emotions as they would in person with the counselor. You can find a list of those activities at www.slofnl.com/covid-19.

Parent Tips for Supporting a Child with Mental Health Needs:

  1. Care for yourself first (tend to your emotions, connect with a friend/family member, engage in self-care), so you can be more fully present with your child
  2. Encourage fresh air and sunlight - Ask them to go on a walk with you or eat a meal in the backyard!
  3. Create daily structure and schedules for them. Kids survive and thrive best when there is structure. Structure creates safety.
  4. Spend time together! Try to limit excessive time spent alone in separate rooms.
  5. Ask questions - even if you think they are doing okay! (Limit screens and distractions during these conversations)
    1. How are you doing with all of this?
    2. How can I support you right now?
    3. What is something you are struggling with right now?
  6. Talk about it!
  7. Model healthy sharing, coping skills, and stress management about emotions and challenges.
  8. Show them that it is okay to talk about and acknowledge these things. Even though things are different, difficult, and stressful right now – demonstrate how to implement healthy responses to these experiences.
  9. Talk to your kids about what they are hearing from the media and help them process this information by asking questions, providing the facts, and offering reassurance. Remember to set limits on media exposure.

Please contact our access line at 1 (800) 838-1381 for information or to schedule an appointment. All services are available in Spanish.