Retiree Carrier Contact Information

This service provides Carrier Contact information for retirees. Please note that the contact numbers do differ for retirees versus employees.

The carrier contacts are organized based on the plan type. Each carrier will have corresponding contact information (phone/website) listed as well as any group numbers if necessary.

Plan Type Provider Phone Number Website Group Number
Medical
Medical EPO & PPO Plans Anthem Blue Cross (800) 967-3015 anthem.com/ca/prism 175075
24/7 Nurseline Anthem Blue Cross (800) 977-0027 anthem.com/ca/prism 175075
Medical Telehealth Live Health Online (800) 835-2362 livehealthonline.com 175075
Medicare Questions

Alliant Medicare Solutions (AMS)

 

HICAP

(866) 273-6420

 

(805) 928-5663

alliantbenefits.cld.bz/coslo-medicare-guide

 

cahealthadvocates.org/hicap

  
BenXcel Retiree Enrollment (833) 574-1838    
BenXcel Update Address

(855) 230-0745

Ext. 4453

    
Pharmacy

Non-Medicare Pharmacy

Medicare Pharmacy

 Express Scripts

(877) 554-3091

(844) 468-0428

 express-scripts.com

Issuer: 9151014609

RxBIN: 6100114

RxGrip: RX4EIAH
Medicare Specialty Pharmacy Accredo (800) 803-2523 accredo.com  
Non-Medicare Mail-Order Pharmacy Rx n' Go (888) 697-9646 rxngo.com  
Dental and Vision
Dental HMO Aetna (877) 238-6200 aetna.com

883524-001
Vision VSP (800) 877-7195 vsp.com 00105558
Miscellaneous Benefits
Surgical Benefit Carrum Health (888) 855-7806 carrum.me/prism  
Post-Employment Health Plan Nationwide (877) 677-3678 nationwide.com/business/employee-benefits  
Virtual Health Help Amino (833) 332-6466 amino.com Company Code: County of San Luis Obispo
Diabetes Livongo (800) 945-4355 welcome.livongo.com/prism Registration Code: PRISM
Physical Therapy Hinge Health (855) 902-27777 hingehealth.com/prism