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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.


To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases. 

Submit documents by emailing [email protected]


1) Please include your full name, your phone number, your case number (if known), and your worker’s name  and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at    https://www.mybenefitscalwin.org/

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish

 

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Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter

 

COVID-19

           Coronavirus Disease (COVID-19) Information

                                                                              California Coronavirus Disaster Relief

                                                                      California Coronavirus Disaster Relief (Spanish)        

                                                                                           Beware of Fake Letter

Pandemic EBT

Get help buying food while schools are closed. COVID-19 Pandemic EBT (P-EBT) benefits will be available soon. When schools are closed due to #COVID19, children who are eligible for free or reduced-price meals can get up to $365 in food benefits in addition to community ‘to-go” meals. Learn more about these P-EBT food benefits: https://ca.p-ebt.org/info

Also, you can call P-EBT customer Service line for information on P-EBT benefits at 877-328-9677 (phone line is open 24/7). P-EBT is managed by California Department of Social Services (CDSS).

Flyer English        Flyer Spanish

 

Attention: All CalWORKs and CalFresh Recipients

CalFresh, CalWORKs, Medi-Cal and General Assistance Forms

In response to COVID-19, your CalWORKs and CalFresh Benefits will continue for March, April, May, and June 2020. This means that if your semiannual report form (SAR 7) or annual renewal is due in March, April, or May 2020, you do not have to turn it in or complete your interview. If you already turned in your March SAR 7 or renewal paperwork and it was not processed yet, it will not be processed. If your March SAR 7 or renewal paperwork included information that would make your benefits go up or if you reported that your gross monthly income has gone over your Income Reporting Threshold (IRT), please call the county to report this information over the phone.

Even though you do not have to turn in your March, April or May form or complete your interview, you must still contact the county to report anytime your gross monthly income goes over your IRT. Also, if you report that your income has gone down, your benefit amount may go up. Call the county to find out what your IRT is, to report if your income goes down, or to make other mandatory reports, including a change of address for CalWORKs.

 

CalFresh, CalWORKs, Medi-Cal and General Assistance Forms

 

COVID-19 Information and Resources can be found at:

https://www.emergencyslo.org/en/covid-assistance.aspx

SLO County COVID-19 Financial Relief Options

Relief Funds for Undocumented California Workers

 

 

USDA Warns of Scams Targeting SNAP/CalFresh Recipients

 

(Washington, D.C., March 24, 2020) – Be on the lookout for potential scammers using the COVID-19 situation to steal personal information, the U.S. Department of Agriculture (USDA) warned Supplemental Nutrition Assistance Program (SNAP) participants today. USDA is issuing this warning after receiving reports of several possible SNAP fraud attempts. 

“While many organizations are seeking to help communities respond to COVID-19, SNAP participants should be suspicious of any unknown individual or organization that requests their confidential information,” said Brandon Lipps, Deputy Under Secretary for USDA’s Food, Nutrition, and Consumer Services, which administers the SNAP program at the federal level. “This is a difficult time for us all, and we certainly don't want to see bad actors taking advantage of those in need.”

Examples of confidential information include social security number, bank information, or a participant’s SNAP EBT card or PIN number. In one potential scam, a website asked SNAP recipients to enter their personal and bank account information to qualify for COVID-related monetary assistance.

If SNAP participants are unsure if a request for information is legitimate, USDA advises they contact their local SNAP office.  If they do not know their local SNAP office, participants should contact their state agency.  State contact information is available at https://www.fns.usda.gov/snap/state-directory

To stay on top of potential scams, please visit USDA’s SNAP scam alert webpage at https://www.fns.usda.gov/snap/scam-alerts.

If you believe you are the victim of identity theft, contact your local police department regarding procedures for filing a report.  You may also file a consumer complaint online with the Federal Trade Commission (FTC) at https://www.ftc.gov.  FTC is the federal agency responsible for protecting consumers from identity theft scams.

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter