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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.


To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases. 

Submit documents by emailing [email protected]


1) Please include your full name, your phone number, your case number (if known), and your worker’s name  and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at    https://www.mybenefitscalwin.org/

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish

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Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter

 

Family holding hands on the beach at sunet

COVID-19 Worsens Severe Shortage of Homes for SLO County Children in Foster Care

Author: Joint Information Center
Date: 5/1/2020 1:28:32 PM

County asks local families to open their homes to children in need during pandemic


Disclaimer: This information may be outdated. For the most recent guidance and case details, visit ReadySLO.org


En Español

The Coronavirus Disease 2019 (COVID-19) pandemic is worsening a severe shortage of resource families, formerly known as foster families, in SLO County. The pandemic has put pressure on the foster care system at multiple levels: reports of severe abuse or neglect, which require moving children to a safer home, have increased; young people in extended foster care have lost on-campus housing as universities close; and resource families who regularly open their homes are temporarily unable to do so because their age or health put them at high risk from COVID-19.

On average, the County’s Department of Social Services (DSS) receives 270 referrals per month to its child abuse reporting hotline. While referrals have dropped slightly under Shelter at Home orders -likely because children are not as often interacting with teachers and other adults who would report concerns-the severity of the reported abuse has increased and children need to be moved to safer environments through foster care.

“We are calling on our community to step up to care for these youth, who through no fault of their own are in desperate need of a safe, loving and stable home environment, especially during this pandemic,” said Devin Drake, Director of DSS. “We all have a collective responsibility to make sure our community’s kids are healthy and safe. That is truer than ever during challenging times.”

The County is seeking individuals and families to provide homes on both a short term (3-6 months) or longer term (6 months or more) basis. In particular, the County needs homes open to children age 10 and older, including teenagers and young adults in extended foster care who have lost on-campus housing because their schools closed in response to the pandemic. The County also needs homes that may have the ability to quarantine a sick child.

DSS provides one-on-one guidance and financial support for resource families throughout the time they provide care. Now, DSS is working with Public Health Department nurses to help families navigate the unique challenges of COVID-19 to protect the health of the child and family. 

“I want to express my deep gratitude to all the resource families currently caring for children, youth and teens in the foster care system, as well as our social workers and staff,” said Drake. “They provide safe, loving, and stable home environments for youth in our community who have experienced trauma in the form of abuse, neglect, and abandonment.”

If you are able to help: please call (805) 781-1705 or visit www.slofostercare.com. For updates and questions on COVID-19 in SLO County, visit ReadySLO.org.


COVID-19 Empeora la Severa Falta de Hogares para Niños en Cuidado Tutelar del Condado de SLO

El Condado pide a familias locales que habrán sus hogares a niños necesitados durante la pandemia   

San Luis Obispo, CA—La pandemia del Coronavirus de 2019 esta empeorando la escasez de familias de recurso, antes conocidas como familias tutelares, en el Condado de SLO.  La pandemia ha puesto presión en el sistema de cuidado temporal:  han aumentado los reportes de abuso o descuido severo, requiriendo mudar a niños a hogares más seguros; jóvenes en cuidado temporal han perdido sus viviendas al cerrar las universidades; y familias de recurso que regularmente abren sus hogares no pueden hacerlo porque su edad o salud los ha puesto en alto riesgo del COVID-19.   

El Departamento de Servicios Sociales (DDS) recibe un promedio de 270 referencias por mes por medio de la línea de asistencia para abuso de niños.  Aun cuando las referencias han bajado un poco bajo la orden de Refugiarse en Casa – posiblemente porque niños no están con maestros u otros adultos que reportan sus temores – la severidad del abuso reportado a aumentado y niños necesitan ser trasladados a ambientes mas seguros por medio de cuidado tutelar. 

“Estamos convocando a nuestra comunidad para que ayude a cuidar a esta juventud, que sin culpa propia está en necesidad de un hogar seguro, afectuoso, y estable, especialmente durante esta pandemia,” dijo el Director de DSS, Devin Drake.  “Todos tenemos la responsabilidad de asegurarnos que los niños de nuestra comunidad estén saludables y seguros.  Ahora mas que nunca.”     

El Condado busca personas y familias que provean hogares a corto (3-6 meses) y largo plazo (6 meses o más).  Sobre todo, se necesitan hogares para niños de 10 años o mayores, y para jóvenes en cuidado extendido que han perdido sus viviendas universitarias al ser cerradas por la pandemia.  El Condado también necesita hogares con la habilidad de poner a un niño enfermo en cuarentena.   

EL DSS provee guía personal y ayuda financiera para familias de recuso mientras provean cuidados.  El DSS está trabajando con enfermeras del Departamento de Salud Publica para ayudar a familias a navegar las dificultades de COVID-19 para proteger la salud del niño y la familia. 

“Quiero expresar mi gratitud a todas las familias de recurso actualmente cuidando niños, y jóvenes en el sistema de cuidado tutelar, y a los empleados de trabajo social,” dijo Drake.  “Ellos proveen hogares seguros, afectuosos, y estables para la juventud de nuestra comunidad que han tenido traumas en la forma de abuso, negligencia, y abandono.” 

Si usted puede ayudar:  por favor llame al (805) 781-1705 o visite www.slofostercare.com.  Para informes y preguntas referentes a COVID-19 en el Condado SLO, visite ReadySLO.org.