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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.

To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases. 

Submit documents by emailing [email protected]

1) Please include your full name, your phone number, your case number (if known), and your worker’s name  and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish


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Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter


Adult size hands on top of one another
Hands on top of one another

Celebrate Social Work Month (March 2019)

Author: Social Services
Date: 2/26/2019 4:19:46 PM

Join us in celebrating the important impacts social workers have on our community.


Each day, more than 682,000 social workers nationwide elevate and empower others, giving them the ability to solve life’s problems, cope with personal roadblocks, and get the services they need.

At the County of San Luis Obispo, more than 100 social workers provide important public services to some of the most vulnerable people in our community, including abused and neglected elderly citizens, abused and neglected children, adults and youth struggling with mental illness, and adults and youth struggling with substance abuse disorders.

Here at the County, social workers investigate and respond to allegations of abuse and neglect of children, elder and dependent adults, including severe neglect, as well as physical, sexual and financial abuse. Social workers collaborate with community partners and coordinate services and supports for at risk elderly residents to ensure their safety and wellbeing.

They approve in-home personal care and domestic services to eligible persons who are aged, blind or disabled, so that local residents can safely remain in their own home.

Social workers assess for the safety and wellbeing of children. They intervene to ensure the safety of children pending assessment and coordination of additional services/supports.

They engage family, natural supports and community partners in Child and Family Team meetings to identify strengths and areas of need and develop a plan of action to meet those needs.

They arrange for relative or resource family care if the child cannot safely return home.

Social workers support families through a reunification process. They also facilitate permanent connections and identify adoptive families, as needed.

They provide educational and independent living services for youth.

Social workers arrange targeted services to meet the needs of each child, including those who have been commercially sexually exploited or are at risk.

They arrange for care of medically fragile children.

Social workers support resource, relative and birth parents with services and trauma-informed training to meet the safety, permanence and wellbeing of all children.


They provide mental health services to:

- Children from birth to age 5 and their families at Martha Place Children's Center

- Students in the therapeutic learning classrooms at local high schools

- Spanish-speaking residents of all ages through the MHSA Latino Outreach Program

- Children and families at SLO Youth Services

- Adults and children with mental health disabilities


Social workers coordinate for the South County Services Affirming Family Empowerment program, which provides services for seriously emotionally disturbed children and their families.

They educate and inform young people about the dangers of drugs and alcohol to prevent them from developing related problems.

Social workers treat youth and adults affected by substance use disorders. And they do so much more.

Join us in thanking a social worker this month and every month.