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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.

To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases. 

Submit documents by emailing [email protected]

1) Please include your full name, your phone number, your case number (if known), and your worker’s name  and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish


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Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter


Boxes of Donated Toys

Operation Santa – Dept of Social Services

Author: Social Services
Date: 12/14/2020 7:44:06 AM

The Operation Santa Program through the Department of Social Services is well underway! We anticipate that we will fill over 1,000 requests this year! We are extremely humbled by the generosity of the entire community, especially during the COVID pandemic! Thank you to everyone!!

Each year, the Department of Social Services hosts a program called Operation Santa.  This program fulfills wishes from local children from low- and moderate-income families, foster children, and seniors in San Luis Obispo County.   The families are participants in various programs within the Department of Social Services including Foster Care, Homeless Services, Child Welfare Services, CalWORKs, Food Stamps and Adult Protective Services.  Operation Santa helps us fulfill wishes for children who might otherwise receive nothing for Christmas. 

While we focus much of our effort to fill holiday wishes, this program is available throughout the year to help our families.    We provide backpacks and school supplies, socks, Easter baskets, gift cards, books and toys.  We work to ensure our vulnerable senior population receives items they may need but not have the resources to purchase themselves.  This program is 100% dependent on donations from the community.

The program fills approximately 1000 wishes annually during the holidays and more throughout the year with the help of community members and local community partners.  Last year, the program provided clothing such as coats, shoes, pants, shirts, undergarments, pajamas, baby clothes and socks.  In addition, we filled requests for toys, art supplies, bikes, scooters, helmets, skateboards, video games, board games, Legos, remote controlled cars, educational toys, gift cards and much more.  We also provide much needed items to the senior community.  These items include toiletries, socks, kitchen items, food, magnifying glasses,  gift cards and other useful items for clients of our Adult Protective Services program.