Patients' Rights Advocate

The Behavioral Health Department has fully re-opened all of our locations for in person and walk-in care.  We welcome the community back to our clinics, and we look forward to continuing to move towards fully available, safe, and accessible programs either in-person, or by telehealth.  At this time, masks are required at all of our facilities, even for people who have been fully vaccinated. Visit SLOPublicHealth.org for the latest COVID-19 updates.

If you need to begin Behavioral Health services, please call the access line at (800) 838-1381. If you are in crisis, please call the Central Coast Hotline at (800) 783-0607. You may also call the National Suicide Prevention Lifeline at 1-800-273-8255 or text HELLO to ‘741-741’.

The Patients' Rights Advocate helps Medi-Cal beneficiaries and other consumers understand their rights and access problem solving processes. Duties include:

  • Providing written informational materials
  • Advocating for consumers
  • Investigating complaints
  • Monitoring programs to be sure that patients' rights are protected
  • Training providers and consumers about rights
  • Communicating with the State Patients' Rights Program

Frequently Asked Questions

Please contact our access line at 1 (800) 838-1381 for information or to schedule an appointment. All services are available in Spanish.

Licensed by the State Department of Health Care Services.