Patients' Rights Advocate

The Behavioral Health Department has fully re-opened all of our locations for in person and walk-in care.  We welcome the community back to our clinics, and we look forward to continuing to move towards fully available, safe, and accessible programs either in-person, or by telehealth.  At this time, masks, distancing, and screening for COVID-19 will continue to be required at all of our facilities, even for people who have been fully vaccinated.

As a healthcare provider with vulnerable patients, we're continuing these requirements in alignment with recommendations from public health authorities. Our top priority is the safety of our patients, visitors, employees, and community. We will continue to provide updates about Behavioral Health programs and facilities and post the latest information on our COVID-19 page.

If you are in crisis, please call the Central Coast Hotline at (800) 783-0607. You may also call the National Suicide Prevention Lifeline at 1-800-273-8255 or text HELLO to ‘741-741’.

If you need to begin Behavioral Health services, please call the access line at (800) 838-1381.

Visit www.ReadySLO.org for the latest public health updates and recommendations or call the SLO Public Health information line at (805) 788-2903.

The Patients' Rights Advocate helps Medi-Cal beneficiaries and other consumers understand their rights and access problem solving processes. Duties include:

  • Providing written informational materials
  • Advocating for consumers
  • Investigating complaints
  • Monitoring programs to be sure that patients' rights are protected
  • Training providers and consumers about rights
  • Communicating with the State Patients' Rights Program

Frequently Asked Questions

Please contact our access line at 1 (800) 838-1381 for information or to schedule an appointment. All services are available in Spanish.