“CARE is a wonderful and insightful series that has provided an invaluable set of tools to our staff. This training offers a comprehensive view of trauma, how it affects behavior, and how we can better serve those that exhibit symptoms of trauma. Not only did we learn theory, but we took the time as a department to develop real world actions we could take to better serve our patrons. I recommend this to anyone that has staff that directly serves the public.”
-Chase McMunn, Assistant Director of Libraries, County of San Luis Obispo Public Libraries
“I have worked for the County for almost 35 years in public service. The CARE program has caused me to adjust my thinking and take a step back with dealing with a customer that is upset and frustrated. I think the info that has been given to me through CARE has caused me to be more patient and empathetic to those individuals. It brings me back to why I am here in the first place which is to help and serve the public to the best of my ability. Everyone has a story!”
-Tami Bisantz, Division Supervisor, County of San Luis Obispo Clerk-Recorder’s Office
“I would like to see this training become mandatory for all county employees. The information presented was, in my opinion, key to providing excellent customer service and is vital to our goal of becoming a world class organization.”
-Desiree Hernandez, Family Support Officer, Department of Child Support Services