Telemedicine - Anthem's LiveHealth Online
This page provides an overview of Anthem's LiveHealth online telemedicine services with contact information, references, and answers to frequently asked questions.
LiveHealth Online lets you have a video visit with a board-certified doctor using your smartphone, tablet or computer with a webcam. No appointments, no driving and no waiting at an urgent care center. Doctors are available 24/7 to assess your condition and, if it's needed, they can send a prescription to your local pharmacy.
Use LiveHealth Online if you have pinkeye, a cold, the flu, a fever, rashes, infections, allergies, or another common health condition. It's faster, easier, and more convenient than a visit to an urgent care center.
On LiveHealth Online, you can:
- See a board-certified doctor, 24/7. Doctors are always available to assess your condition and send a prescription to the pharmacy you choose. It's a great option when you have a pink eye, a cold, the flu, a fever, allergies, a sinus infection, or another common health issue.
- Visit a licensed therapist in four days or less. Have a video visit with a therapist to get help with anxiety, depression, grief, panic attacks, and more. Schedule your appointment online or call 1-888-548-3432 from 7 a.m. to 7 p.m., seven days a week.
- Consult a board-certified psychiatrist within two weeks. If you're over 18 years old, you can get medication support to help you manage a mental health condition. To schedule your appointment, call 1-888-548-3432 from 7 a.m. to 7 p.m. seven days a week.
LiveHealth Online is not meant to replace your primary care doctor. It's a convenient option for care when your doctor isn't available. LiveHealth Online connects you with a doctor in minutes. Plus, you can get a LiveHealth Online visit summary from the MyHealth tab at livehealthonline.com to print, email, or fax to your primary care doctor.
Contact Information
1-888-548-3432
[email protected]
Reference
Using LiveHealth Online
When you need to see a doctor, simply go to livehealthonline.com or use the LiveHealth Online mobile app. Pick the state you're in and answer a few questions.
Setting up an account allows you to securely store your personal and health information. Plus you can easily connect with doctors in the future, share your health history, and set up online visits at times that fit your schedule.
Once connected, you can talk with the doctor as if you were in a private exam room.
To sign up, visit livehealthonline.com or download the free LiveHealth Online mobile app to your mobile device. Next, you:
- Choose Sign Up to create your LiveHealth Online account. Then, enter information like your name, email address, date of birth, and create a password.
- Read the Terms of Use and check the box to agree.
- Choose your location in the drop-down box of states.
- Enter your birth date and choose your gender.
- For the question "Do you have insurance?", select Yes. Be sure to have your Anthem member ID card handy to complete your insurance information. If you choose No, you can still enter your insurance information later.
- For Health Plan, in the drop-down box, select Anthem.
- For Subscriber ID, enter your identification number, which is found on your Anthem member ID card. Select Yes if you are the primary subscriber or No if you are not the primary subscriber.
- Insert a service key if you have one. If you don't have a service key that's okay, this is optional and not required to register.
- Select the green Finish button.
- Log in or register in just minutes.
- Select LiveHealth Online Medical to review available doctor profiles.
- Select the Connect button for the doctor of your choice.
- Select who the visit is for (example: your child).
- Share the reason for the visit.
- Enter health history and medications.
- Select a pharmacy.
- Verify your insurance information.
- Copay or your percentage of the cost processed by credit card.
- Consultation with board-certified doctor within minutes.
- Doctor diagnoses patient. If medicare is prescribed, it is sent to your selected pharmacy.
- Conversation summary is stored in your personal LiveHealth Online account.
- Claim is sent to Anthem.
FAQs
Any employee that is covered under a County health plan is eligible to use this service, as are any of their dependents covered under their plan.
Your Anthem plan includes benefits for video visits using LiveHealth Online, so you'll just pay your share of costs (cost is equal to that of your regular co-pay), which is usually $59 or less for a doctor visit.
You can use PayPal, American Express, Visa, MasterCard, and Discover cards to pay for an online doctor visit. Keep in mind that charges for prescriptions are not included in the cost of your visit.
No, the cost is the same.
A typical LiveHealth Online visit with a doctor lasts about 10 minutes.
It depends on whether or not you set up an account. With a LiveHealth Online account, you can allow doctors to access and review your health information from past visits. Also, to help keep track of your own health information, you can record it at livehealthonline.com. Once you sign in, go to the MyHealth tab and the select Health Record.
Yes, just select the state you're in under My Location on livehealthonline.com or with the app, and you'll only see doctors licensed to treat you in that state. Don't forget to change the state back when you get home.
Yes, search for LiveHealth Online in the App Store. To learn what mobile devices are supported and get instructions, go to livehealthonline.com and select Frequently Asked Questions under the How It Works tab.
You'll need high-speed Internet access, a webcame or built-in camera with audio. To learn what computer hardware and software you need, go to livehealthonline.com and select Frequently Asked Questions under the How It Works tab.