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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at

Public Works will re-open our front counter to the public on July 6 and start providing some modified services.  Our hours will be 8 – 5, with closure from 12 – 1:30 for sanitation. Masks are mandatory in our building, and we ask that you adhere to physical distancing protocol. We will have limited services at our front counter and will not be accepting drop in meetings.  Please contact 805-781-5252 to make an appointment with staff.  Bus passes can be purchased at the Kiosk on the corner of Osos and Palm or by phone via Follow us on Twitter @SLOCountyPWD for the latest updates.

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CSA 16 - Shandon

News & Announcements

New Tank for CSA-16 Shandon

March 24th  Public Hearing  - Rate Increase Passed:

On March 24th the public hearing for the proposed rate increase was held.  The Clerk of the Board counted all of the protest ballots received and found there was not a majority protest.  Per Proposition 218 requirements the rate increase was passed and a new water rate ordinance adopted. However, due to the COVID19 Pandemic, the rate increase will not go into effect until 30 days after the Local COVID19 Emergency is terminated.   Until the Local COVID19 Emergency is over, water rates will remain at the current rate (see below).

The new approved rates can be found here: English / EspaƱol

Proposed Rate Increase 

On January 28th, 2020 at the Board of Supervisors meeting, a proposed rate increase ordinance was introduced for a Proposition 218 vote by the water customers and owners within the Boundaries of CSA 16.  A Notice of Public Hearing with information on 1) why the rate increase is needed, 2) how the rates were calculated, 3) the amount of the rate increase, 4) how customers can receive more information, and 5) how to file a protest regarding the proposed rate increase was mailed to all customers and property owners. Click here to see the Notice available in English or Spanish.  A hearing will be held on March 24th at the Board of Supervisors Chambers.  Protest votes may be mailed/or handed in up until the hearing on March 24th.  Proposition 218 requires there to be less than a majority protest for the rate increase to pass and be implemented.

A 2nd community meeting on the proposed rate increase was held on December 3rd, 2019. The presentation and hand outs, in both English and Spanish, can be found here.

If you have any questions contact Jill Ogren, Sr Utilities Engineer at 805-781-5263 or email [email protected]


PG&E’s Public Safety Power Shutdowns

Power Outage Preparedness

PG&E’s Amended 2019 Wildfire Safety Plan

Median Household Income Study Report - Completed in 2019

Shandon drinking water customers (CSA 16) were asked to participate in a Median Household Income (MHI) survey.  The results and final report can be viewed here.

Boundary Maps

Pay My Water Bill

Water Service Rates & Ordinances

Contact Public Works via web form, email, or call us at (805) 781-5252.