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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.


To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases. 

Submit documents by emailing [email protected]


1) Please include your full name, your phone number, your case number (if known), and your worker’s name  and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at    https://www.mybenefitscalwin.org/

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish

 

All Social Services Offices will be closed Monday, January 18th for Martin Luther King Day.

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Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter

 

Diversion Services

What is the process?

Step 1: Apply for CALWORKS

Applications for CalWORKs can be done at any social service office or online at www.mybenefitscalwin.org.  Applicants will be asked to provide proof of all income and property as well as proof of citizenship and social security number.

Step 2: Interview for CalWORKS

All applicants are required to have a face-to-face interview prior to approval of their CalWORKs or CalWORKs Diversion application.  At this appointment, all applicant adults will be fingerprinted. At this interview, an applicant’s case manager will assess what exact verifications they will need to approve the case and will inform the applicant of these necessary verifications in written documentation with a due date.

Step 3: Notification of CalWorks

If an applicant provides all needed verifications and meets the eligibility qualifications, they may opt to receive a one-time Diversion payment or referral for childcare assistance instead of an ongoing cash aid monthly payment.  If the applicant does not submit required verifications or meet the eligibility qualifications, their case will be denied.  Applicants who have been denied can re-apply at any time.

Who can use this service?

Only families that meet the eligibility requirements of CalWORKs are eligible for CalWORKs-Diversion services. This service is offered as an alternative to CalWORKs applicants that would prefer a one-time payment or referral in place of monthly cash aid benefits. 
 

Is there a charge for this service?

This service is provided free of charge.

When and where is this service offered?

CalWORKs can be applied for online at mybenefitscalwin.org anytime or in person at the Social Services offices near you.  Offices are open Monday - Friday 8:00 a.m. - 5:00 p.m. (Closed on county-observed holidays).

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Frequently Asked Questions

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter