County of San Luis Obispo - Social Services

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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.

To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases.

Submit documents by emailing [email protected]

1) Please include your full name, your phone number, your case number (if known), and your worker’s name and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at https://www.mybenefitscalwin.org/

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish

Update on County Offices and Facilities

As of 6/1/2020:

At this point in time, most County offices are open for business; but a few are providing limited public services or services by appointment only. In addition, many public counters are open, and the remaining public counters will open by the end of the month.

Under State restrictions, local libraries remain closed at this time. However, curbside service to pick up books is available. Check the Libraries page for the latest information and find out how to get books.

To help mitigate the spread of COVID-19, we continue to ask that you complete transactions over the phone and online whenever possible. If these approaches will not work for specific problems you are encountering, please call the department providing the service and make an appointment before coming to County facilities. This will help alleviate your frustration. Please note that anyone who arrives at County facilities exhibiting clear signs of illness may be asked to leave the premises. We appreciate everyone’s patience and understanding at this time.

The County is following Centers for Disease Control and Prevention (CDC) guidelines as it reopens its offices. For more information, look at our Reopening Toolkit.

For more information on the COVID-19 pandemic, and the County’s response, visit ReadySLO.org.

Contact Social Services

Child Hotline Information:

If you suspect there is an emergency requiring immediate intervention, call 911
To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

If you suspect there is an emergency requiring immediate intervention, call 911
To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
Mandated Reporter

The County of San Luis Obispo Department of Social Services provides public services that promote self-sufficiency, health and well-being. These programs help ensure the protection of children, the elderly and dependent adults, and provide a safety net for individuals and families who need assistance with basic necessities, such as food, housing and health care.

Mission

We partner with the community to enhance self-sufficiency while ensuring that safety and basic human needs are met for the people of San Luis Obispo County.

Vision

A responsible and caring community: Safe, Resilient, and Healthy

Guiding Principles

We strive to eliminate poverty and abuse
We believe all people have strengths
We work together to assist in removing barriers and finding solutions
We strive to meet the unique needs of each community, family, and individual
We commit to fairness and equity

Featured News

SLO County Agencies Work Together to Provide Food Resources During COVID-19

SLO community agencies and County departments team up to spread the word about food resources during COVID-19 health emergency and produce an informational video.

Supporting Child and Family Wellbeing

The Department of Social Services is calling on our community to open their homes to our local foster youth who, through no fault of their own, are in desperate need of a safe, loving and stable home environment, especially during the COVID-19 pandemic.

Board Sets Priorities for New Homeless Assistance Grant

The County Board of Supervisors vote to set priorities for how new homeless assistance funds will be spent.

Operation Santa at The Department of Social Services was Incredibly Successful

Thanks to the generosity of our local community, the Department of Social Services has completed another successful Operation Santa gift distribution. Hundreds of needy local children received gifts of toys and clothes for the holiday.

2019 Foster/Adopt Family Christmas Extravaganza

The Department of Social Services is proud to share how in this case foster/adopt families benefit when members of the community take action to serve those in need. The Grace Bible Church’s Foster/Adopt Ministry hosted 485 children and 390 adults for the 2nd Annual Christmas Extravaganza.