Skip to main content

COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.


To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases. 

Submit documents by emailing [email protected]


1) Please include your full name, your phone number, your case number (if known), and your worker’s name  and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at    https://www.mybenefitscalwin.org/

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish

 

All Social Services Offices will be closed Monday, January 18th for Martin Luther King Day.

Return to the top of the page

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter

 

Family Stabilization Services

What is the process?

Step 1: Applying for CalWORKs

Applications for CalWORKs can be done at any social service office or online at www.mybenefitscalwin.org.  Applicants will be asked to provide proof of all income and property as well as proof of citizenship and social security number.

Step 2: Interviewing for CalWORKs

All applicants are required to have a face-to-face interview prior to approval of their CalWORKs application.  At this appointment, all applicant adults will be fingerprinted. At this interview, an applicant’s case manager will assess what exact verifications they will need to approve the case and will inform the applicant of these necessary verifications in written documentation with a due date.

Step 3: Notification of CalWORKs

If an applicant provides all needed verifications and meets the eligibility qualifications, they will be approved for a monthly cash aid amount.  If the applicant does not submit required verifications or meet the eligibility qualifications, their case will be denied.  Applicants who have been denied can re-apply at any time.

Step 4: WTW Orientation

Once approved for CalWORKs, all aided adults will participate in a Welfare-to-Work Orientation to learn about the program, the process and their rights and responsibilities while receiving CalWORKs cash aid.

Step 5: WTW Appraisal

At WTW Appraisal, a participant will meet with their case manager to review their education, employment history, job skills, potential employment barriers and support they may need to go to work or training like childcare, transportation or counseling or other support services.  If the participant has a crisis or situation that will keep them from being able to participate fully in the WTW Program, they will be evaluated for an exemption or eligibility to FSS.

Step 6: FSS Request

If it is determined at Appraisal or any time during a Welfare-to-Work participants time on aid that they have a crisis or situation that will keep them from being able to participate fully in the WTW Program, they will be evaluated for an exemption or eligibility to Family Stabilization Services (FSS).  To receive FSS, they will complete a questionnaire outlining what the crisis or situation is and how it keeps them from participating the WTW Program. 

Step 7: FSS Determination and FSS Plan

The participant’s questionnaire will be reviewed to see if they meet a qualifying Family Stabilization Service good cause situation which include but are not limited to: homelessness or risk of homelessness, child specific or lack of parenting support, lack of safety due to domestic abuse, untreated or undertreated behavioral needs, including mental health or substance abuse related needs.  While receiving FSS, a participant is given intensive case management to work on the crisis or situation that is a barrier to full WTW participation.  Referrals will be made to appropriate partner agencies and participants may receive additional help navigating systems in the community.  FSS participants will sign a county plan that they create with their case manager that will detail what they are working on and what activities are expected of them. The purpose of an FSS Plan is to work on whatever is keeping them from being able to participate fully in WTW.

If determined eligible, a participant can be deferred to not to participate in WTW for up to 6 months.  Determinations are made in 3 month intervals.  In month 6, or before, they will be re-referred to the WTW activity they last participated in.  If they have not yet signed a WTW Plan, they will begin with WTW Assessment.

Step 8: WTW Assessment

Prior to choosing what types of activities they’d like to do, a participant and their case manager will work together to do some education and career testing and review what types of jobs are available in the local labor market. Together they will determine what steps will be need to attain the participant’s goals. 

Step 9: WTW Plan

A WTW Plan is established based on the needs and goals of the participant that will outline what activities they will take part in to reach their employment goal.  The WTW Plan will outline the activities that are expected and how the county will help support these activities. 

Who can use this service?

Only families approved for CalWORKs and Welfare-to-Work (WTW) Programs are eligible to take part the Family Stabilization Services (FSS). The adult requesting FSS must have time remaining on their Welfare-to-Work 24-Month Time Clock and have a qualifying crisis or situation to be considered.

To be considered eligible to CalWORKs, families must be under the state's income and property guidelines and include a child who has a parent that is either deceased, absent from the home, disabled or underemployed/unemployed. 
 

Is there a charge for this service?

This service is provided free of charge.

When and where is this service offered?

CalWORKs can be applied for online at mybenefitscalwin.org anytime or in person at the Social Services offices near you.  Offices are open Monday - Friday 8:00 a.m. - 5:00 p.m. (Closed on county-observed holidays).

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Frequently Asked Questions

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter