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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.


To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases. 

Submit documents by emailing [email protected]


1) Please include your full name, your phone number, your case number (if known), and your worker’s name  and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at    https://www.mybenefitscalwin.org/

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish

 

*** ALL SOCIAL SERVICES OFFICES WILL BE CLOSED THURSDAY, NOVEMBER 26TH & FRIDAY, NOVEMBER 27TH FOR THANKSGIVING.

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Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter

 

Emergency Response (ER)

What is the process?

Step 1: Reporting to Social Services

Please call one of the following hotline numbers to make a report to Social Services:

  • 805) 781-KIDS (781-5437); or
  • 781-1700; or
  • (800) 834-KIDS

These hotline numbers are open 24 hours a day, 7 days a week. During non-business hours, calls are forwarded to on-call staff that take the information and respond accordingly, depending upon the type of abuse reported and the information provided.

Who can use this service?

Anyone can use this service.

Is there a charge for this service?

This service is provided free of charge.

When and where is this service offered?

Please call one of the following hotline numbers:

  • (805) 781-KIDS (781-5437); or
  • (805) 781-1700; or
  • (800) 834-KIDS

These hotline numbers are available 24 hours a day, 7 days a week.  During non-business hours, calls are forwarded to on-call staff that take the information and respond accordingly, depending upon the type of abuse reported and the information provided.

If you are unsure if the situation is “abuse”, a social worker will ask you a series of questions to determine if child welfare can respond.
 

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Frequently Asked Questions

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter