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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.


To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases. 

Submit documents by emailing [email protected]


1) Please include your full name, your phone number, your case number (if known), and your worker’s name  and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at    https://www.mybenefitscalwin.org/

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish

 

*** ALL SOCIAL SERVICES OFFICES WILL BE CLOSED THURSDAY, NOVEMBER 26TH & FRIDAY, NOVEMBER 27TH FOR THANKSGIVING.

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Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter

 

Medi-Cal

What is the process?

Step 1: Application for Medi-Cal

[Applications for programs can be done by phone, fax, online, and in person at any of the six Department of Social Service Offices or online at www.coveredca.com or www.mybenefitscalwin.org.  Offices are open 8-5 Monday – Friday excluding holidays

Step 2: Verification of Information

Once a Medi-Cal Application is received the information verified, that information is then compared to the criteria of the many different Medi-Cal programs available.

Step 3: Notification of Approval/Denial

Results of approval or denial of a Medi-Cal application will be sent in writing.

Step 4: Approval of Medi-Cal Application

If eligible you will have a case manager assigned, there will be instructions included on how to use these services and a managed care company that will assist you with choosing a primary care physician. 

Who can use this service?

Medi-Cal is available to low income families, children, pregnant women, childless adults and aged and disabled adults.

Is there a charge for this service?

While many Medi-Cal programs do not have a cost, others have premiums and share of cost amounts. These amounts vary depending on the program eligible to, the countable income and household size. These amounts can also be different for different individuals in the household.

When and where is this service offered?

Applications for programs can be done by phone, fax, online, and in person at any of the six Department of Social Service Offices or online at www.coveredca.com or www.mybenefitscalwin.org.  Offices are open 8-5 Monday – Friday excluding holidays

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Frequently Asked Questions

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter