Navitus Pharmacy

Important: Starting January 1, 2026, all County health plans, including retiree plans will have Navitus as the Pharmacy Benefit Manager (PMB). Employees and retirees receive a pharmacy ID card in addtion to Blue Shield of CA medical insurance ID cards. Present your pharmacy ID card when filling medications. 

Navitus pharmacy benefit manager coordinates with all County medical plans for employees and retirees. 

  • Blue Shield HDHP
  • Blue Shield Tandem PPO
  • Blue Shield Choice PPO
  • Blue Shield Care PPO
  • Blue Shield EPO
  • Blue Shield EPO Medicare
  • Blue Shield PPO Medicare

You can conveniently fill maintenance medications (drugs you take regularly for ongoing conditions) up to a 90-day supply through home delivery or at a retail pharmacy.

Throughout the year, Navitus asks an independent panel of doctors and pharmacists to review and compare all of the medications available to patients. When the panel finds there are multiple medicines that work to treat the same condition and are equally as safe, the findings results into formulary changes. You can view formulary changes on the Navitus member portal.  

For details on pharmacy costs, please visit the Employee Benefits Brochure. 

For FREE generic maintenance medications, please visit the Rx ‘n Go site.

Contact Information

Customer Service- (Non-Medicare) 1-855-847-1035

Customer Service (Medicare) 1-855-213-1106

Costco Mail Order Pharmacy 1-800-607-6861

Lumicera Specialty Pharmacy 1-855-847-3553

https://navitus.com/members

FAQs

You can get free prescription maintenance medication through Rx ‘n Go. Please visit the Rx N Go webpage to learn more.

Please view the benefits brochure to get a breakdown of cost for prescriptions, or login to your account on Navitus' webpage. 

If you do not have your pharmacy ID card or if your pharmacy asks for the PCN, make sure to let the pharmacy know that your pharmacy benefit manager (PBM) is Navitus. 

If your pharmacist enters a claim and it is denied, they will receive a rejection message requesting they enter a value in the PCN field. Pharmacists are prompted to enter PEU when receiving this message. If the pharmacist misses this message, then they can call the Pharmacy Help Desk number on the back of your pharmacy ID card: (855) 847-1035

For additional support, contact Accolade at (866) 406-1275.