Long Term Care (LTC)

What is the process?

Medi-Cal Application

You can apply for Medi-Cal by: 

  • Phone, Fax, In Person 
    • See the Locations, directions and hours of operations for each office below 
  • Online 

AVOID SCAMS: Medi-Cal will NEVER ask for money to enroll or renew coverage. To report scams, call 1-800-822-6222.

Application Received and Verified

Once a Long Term Care Medi-Cal Application is received the information is verified, that information is then compared to the criteria of the many different Medi-Cal programs available.

Eligibility Approved

If eligible, the Approval Notice of Action will have instructions on how to use Medi-Cal. You will also separately receive important documents/cards for your coverage: 

  • A plastic Benefits Identification Card called a BIC o Keep this card even if your Medi-Cal discontinues o If a new BIC is needed, contact the worker listed on the Notice of Action 
  • A welcome packet including an eligibility card from CenCal, San Luis Obispo County’s Managed Care company

Notification of Approval/Denial

Results of the approval or denial of your Long Term Care Medi-Cal application will be sent to you in writing.

Who is eligible?

Those who are expected to reside in a LTC facility for 30 or more consecutive days for certain applicants and a full calendar month for single applicants

Is there a charge for this service?

Medi-Cal does not have a premium or charge for the service. However, Medi-Cal for those in an LTC facility may have a Share of Cost (SOC). The SOC is a monthly deductible in a dollar amount that an individual or household would have to pay in medical expenses before Medi-Cal covers the costs.

When and where is this service offered?

Applications for programs can be done by phone, fax, online, and in person at any of the six Department of Social Service Offices or online at www.coveredca.com or BenefitsCal.  Offices are open 8-5 Monday – Friday excluding holidays

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Monday - Friday 8-5


1086 East Grand Avenue
Arroyo Grande, CA 93420

Tel: (805) 474-2000

Monday - Friday 8-5


9630 El Camino Real
Atascadero, CA 93422

Tel: (805) 461-6000

Monday - Friday 8-5


600 Quintana Road
Morro Bay , CA 93442

Tel: (805) 772-6405

Fax: (805) 772-6409

Monday - Friday 8-5


681 West Tefft Street Suite 1
Nipomo, CA 93444

Tel: (805) 931-1800

Monday - Friday 8-5


406 Spring Street
Paso Robles, CA 93446

Tel: (805) 237-3110

Monday - Friday 8-5


3433 South Higuera
San Luis Obispo, CA 93401

Tel: (805) 781-1600

FAQS

Yes, Medi-Cal allows three (3) months of potential retroactive eligibility, if there are medical expenses in those months, and eligibility to the program exists. An application for retroactive coverage must be submitted within one year of the month for which retroactive coverage is requested.

Yes, there are different rules within the Long Term Care (LTC) program depending on whether there is a married applicant with a spouse at home, or a single or widowed applicant.

When there is a spouse of a LTC applicant, the program has a higher property limit, and allows income to be allocated back to the spouse at home, up to a certain limit. These limits, both property and income, increase almost every year.

When the applicant does not have a spouse at home then the property limit is the same as other Medi-Cal programs with property/asset tests. The income that the applicant is allowed to retain is much less as their needs are being met at the facility.