Public Authority - In-Home Supportive Services (IHSS)

Who can use this service?

Anyone can use this service.

Is there a charge for this service?

This service is provided free of charge.

What is the process?

Step 1: Attend Orientation

Call 805-781-1723 to find out more information about orientation.

Step 2: Complete Required Paperwork

Complete Required Paperwork given to you at orientation.

Step 3: Fingerprinting/Live Scan

Get Fingerprinted & Live Scanned

Step 4: Pass Background Check with Department of Justice

Pass Background Check with Department of Justice

Step 5: Enrollment Requirement Timeframe

**All enrollment requirements must be completed within a 90-day timeframe**
 

When and where is this service offered?

Provider orientations are conducted throughout the County on different days of the month. To find out when the next orientation is being held, call the Public Authority Orientation Line at 805-781-1723.

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Arroyo Grande Office

Monday - Friday 8-5

1086 East Grand Avenue Arroyo Grande, CA 93420

Tel: (805) 474-2000

Frequently Asked Questions

How can I become an IHSS Provider?

1. Attend Orientation (Call 805-781-1723)

2. Complete Required Paperwork

3. Fingerprinting/Live Scan

4. Pass Background Check with Department of Justice

**All enrollment requirements must be completed within a 90-day timeframe**

IHSS Provider Enrollment Process Flyer
 

How much can I earn as an IHSS Provider?

The current wage for IHSS providers in the County of San Luis Obispo is $11.85/hour. Providers who work over 40/hrs per week are eligible to receive Overtime Pay.

*Note: Wages are subject to change based on negotiations and minimum wage requirements

How do I complete my timecard?

To find this information:

Properly completing a Timesheet

I need help calculating my maximum weekly hours. What do I do?

To calculate your maximum weekly hours, contact a Payroll Clerk at the following numbers:

Atascadero Office 805-461-6110
Arroyo Grande Office 805-474-2103
 

Who do I call regarding the status of my timesheet?

To request the status of your timesheet, please call  the Provider Timesheet Status Help Desk at 1 (866) 376-7066.
 

What is the Caregiver Registry?

The Caregiver Registry is a list of eligible IHSS providers who are able and available to provide services to IHSS recipients. Providers who do not have a client or providers who are looking for more hours can become part of the registry. When a recipient contacts the Registry, Public Authority will "match" the recipient with a provider based on their preferences.
 

What is FLSA (Fair Labor Standards Act) and how does it affect me as a provider?

To find this information:

2016 Fair Labor Standards Act Video
 

Is there an FLSA Helpline?

Yes. You may call, email or mail your questions to:

California Hotline (916) 551-1011, Mon-Fri 9am-4pm
Email: apbinquiryresponse@dss.ca.gov
Mail: 77 P Street, Mail Stop 9-9-04, Sacramento, CA 95814