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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

Beginning Monday, March 30, 2020, Social Services office hours will be limited to Monday through Friday, 8:00 AM to 1:00 PM.


To Prevent Spread of Coronavirus (COVID-19): The Department of Social Services is committed to a continuation of services during this crisis. The Department encourages applicants and participants to go online to apply for benefits, submit documents, and manage their cases. 

Submit documents by emailing [email protected]


1) Please include your full name, your phone number, your case number (if known), and your worker’s name  and worker number to make sure the information is correctly routed

2) Submit documents or manage your case by accessing your MyBenefitsCalWIN account at    https://www.mybenefitscalwin.org/

* Getting Started in My Benefits CalWIN (MyBCW) – English

* Getting Started in My Benefits CalWIN (MyBCW) – Spanish

 

*** ALL SOCIAL SERVICES OFFICES WILL BE CLOSED THURSDAY, NOVEMBER 26TH & FRIDAY, NOVEMBER 27TH FOR THANKSGIVING.

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Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter

 

Public Authority - In-Home Supportive Services (IHSS)

What is the process?

Step 1: Attend Orientation

Currently all in-person Provider Orientations are postponed.  See below for more information.

  • Submit an online inquiry; or
  • Call Public Authority Orientation Line at 805-474-2055

 

Enrollment requirements (Steps 1-4) must be completed within a 90-day timeframe.

Step 2: Complete Required Paperwork

Complete Required Paperwork given to you at orientation.

SOC 426 / SOC 426 Spanish

SOC 846SOC 846 Spanish

SOC 341ASOC 341A Spanish

Step 3: Fingerprinting/Live Scan

Get fingerprints taken at a Live Scan Facility. Cost is the responsibility of the Provider. For a list of Live Scan facilities, you may contact Public Authority at 805-474-2102.

Step 4: Pass Background Check with Department of Justice

Live Scan fingerprints will be submitted to the Department of Justice (DOJ). To be eligible to enroll as an IHSS provider, you must pass a criminal background check conducted by the DOJ.

Tier 1 CrimesTier 2 Crimes

Who can use this service?

Anyone can use this service.

Is there a charge for this service?

This service is provided free of charge.

When and where is this service offered?

Provider orientations are conducted throughout the County on different days of the month. To find out when the next orientation is being held, call the Public Authority Orientation Line at 805-474-2055.

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Frequently Asked Questions

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter