Public Authority - In-Home Supportive Services (IHSS)

Who can use this service?

Anyone can use this service.

Is there a charge for this service?

This service is provided free of charge.

What is the process?

Step 1: Attend Orientation

Provider Orientations are conducted four times per month throughout the County. To find out when the next orientation is being held:

  • Submit an online inquiry; or
  • Call Public Authority Orientation Line at 805-474-2055


Enrollment requirements (Steps 1-4) must be completed within a 90-day timeframe.

Step 2: Complete Required Paperwork

Complete Required Paperwork given to you at orientation.

Step 3: Fingerprinting/Live Scan

Get fingerprints taken at a Live Scan Facility. Cost is the responsibility of the Provider. For a list of Live Scan facilities, you may contact Public Authority at 805-474-2102.

Step 4: Pass Background Check with Department of Justice

Live Scan fingerprints will be submitted to the Department of Justice (DOJ). To be eligible to enroll as an IHSS provider, you must pass a criminal background check conducted by the DOJ.

Tier 1 CrimesTier 2 Crimes

When and where is this service offered?

Provider orientations are conducted throughout the County on different days of the month. To find out when the next orientation is being held, call the Public Authority Orientation Line at 805-474-2055.

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Arroyo Grande Social Services

Monday - Friday 8-5

1086 East Grand Avenue Arroyo Grande, CA 93420

Tel: (805) 474-2000

Frequently Asked Questions

Am I eligible to Paid Sick Leave as an IHSS Provider?

Eight hours of Sick leave is earned if an IHSS Provider has been paid 100 hours providing IHSS Tasks.  A provider would need an additional 200 hours paid for providing IHSS Task before the sick time can be claimed. 

If eligible to use paid sick leave complete the SOC 2302 and mail to the address listed at the bottom of the form.

Hours earned are listed on pay warrant

How can I become an IHSS Provider?

1. Attend Orientation (Call 805-474-2055)

2. Complete Required Paperwork

3. Fingerprinting/Live Scan

4. Pass Background Check with Department of Justice

SOC 426 – Provider Enrollment Form

If I become a provider, will I be represented by a union?

As an IHSS Provider in San Luis Obispo County, you will have optional representation from UDW – Home Care Providers Union.

Is my IHSS income taxable?

Per CDSS, some IHSS wages received are not considered “gross income” for purposes of federal income taxes. (Click here to read letter published by CDSS).

Department of Social Services does not provide tax advice, therefore, IHSS providers with questions about taxes are encouraged to consult with a tax advisor.

How do I get proof of my wage history?
  • If you are enrolled in electronic timesheets, you can view and print up to 3 month history of your payments.
  • If you are using paper timesheets, you can contact Public Authority at (805) 474-2102 to request a wage verification.
Can I be reimbursed for mileage or fuel expense?

IHSS providers can be paid for travel time instead of being reimbursed for mileage or fuel expenses. Travel time is the time it takes a provider to travel directly from the location where they care for a recipient to another location to provide services for a different recipient on the same day.

IHSS Travel Time Flyer (English)

IHSS Travel Time Flyer (Spanish)

Do I receive any medical or dental insurance as a paid IHSS provider?

For information on IHSS provider insurance benefits, contact your local UDW office.

How do I complete my timecard?
I need help calculating my maximum weekly hours. What do I do?

Your maximum weekly hours are your recipient’s total monthly authorized hours, divided by four. Your recipient’s monthly authorized hours can be found on the SOC 2271 – Provider Notification of Recipient’s Authorized Hours and Services and Maximum Weekly Hours.

You can also contact a Payroll Clerk at one of the following numbers:

  • Arroyo Grande   805-474-2103
  • Atascadero        805-461-6110
Who do I call regarding the status of my timesheet?

To request the status of your timesheet, please call  the Provider Timesheet Status Help Desk at 1 (866) 376-7066.

For Electronic Timesheets, choose Option 4.

What is Direct Deposit?

Direct Deposit is a faster way for IHSS providers to receive their IHSS payroll checks. With Direct Deposit, the IHSS provider’s payroll check is deposited directly into the provider’s checking or savings account instead of being sent through the mail.

Direct Deposit will eliminate having provider’s paychecks lost in the mail or stolen from their mailbox.

To enroll in Direct Deposit:

Mail to: Direct Deposit Processing Center, PO Box 1120, Roseville, CA 95678

What if my recipient has a Share of Cost?

To be eligible to IHSS, recipient’s must be receiving Medi-Cal. Depending on the amount of income recipient’s have, they may have a Share-of-Cost (SOC). This is the amount of money that must be paid each month, before Medi-Cal will pay for any benefits.

Share-of-Cost Fact Sheet (English/Spanish)

What is the Caregiver Registry?

The Caregiver Registry is a list of eligible IHSS providers who are able and available to provide services to IHSS recipients. Providers who do not have a client or providers who are looking for more hours can become part of the registry. When a recipient contacts the Registry, Public Authority will "match" the recipient with a provider based on their preferences.

Caregiver Registry Application and Instructions (English/Spanish)

What is FLSA (Fair Labor Standards Act) and how does it affect me as a provider?

Effective 2/1/16, IHSS /WPCS providers are potentially eligible for payment of overtime, travel time & wait time compensation.

2016 Fair Labor Standards Act Video

Is there an FLSA Helpline?


California Hotline: (916) 551-1011, Mon-Fri 9am-4pm

Email: [email protected]

Mail: 77 P Street, Mail Stop 9-9-04, Sacramento, CA 95814

Are there any training opportunities for IHSS providers?

There are several training modules available on the CDSS Website & through UDW. The usage of these training resources is optional, but are designed to help provide consistency, accountability & increased quality of care for IHSS recipients.

CDSS Voluntary Provider Training Curriculum

UDW Training Opportunities

Are there any resources available to help me as a provider?

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter