Adult Protective Services Program (APS)

What is the process?

Step 1: Contact Adult Services

If you are reporting a life-threatening emergency, please call 9-1-1. 

Contact Adult Services 24 hours a day:

Monday – Friday from 8:00 am - 5:00 pm (805) 781-1790 

OR After business hours: (844) 729-8011

Mandated Reporter

Step 2: Complete SOC 341 Form

  • Call APS and they will complete the form over the phone with you
  • Or print & complete report here:  SOC 341 Suspected Dependent Adult or Elder Abuse

Fax the SOC 341 to: 805-788-2834 or drop them off at your nearest Social Services Office.

Step 3: What happens next?

The 24-hour hotline is staffed by social workers who respond to calls and ask a series of questions to determine if an emergency response is required.  If necessary, an Emergency Response Worker will be dispatched to make a home visit to investigate the report and determine what services, or resources, if any, are needed.

Who can use this service?

Anyone can make a confidential report if they are concerned or suspect that an elderly person or adult with a disability who lives in San Luis Obispo County is being abused.

Is there a charge for this service?

This service is provided free of charge.

When and where is this service offered?

(805) 781-1790 or toll free (844) 729-8011.

Adult Services is available by phone 24 hours a day. 

Regular business hours are Monday – Friday from 8:00 am - 5:00 pm.  Calls received after 5:00 pm go to our afterhours service and a Social Worker will follow up with the caller.  

 

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Frequently Asked Questions

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter