Public Authority - In-Home Supportive Services (IHSS)

What is the process?

Step 1: Enrollment

There are a few options for how to get started (select one):

Enroll online

•Call 805-474-2055

•Submit an inquiry and a Public Authority Staff Member will reach out

Step 2: Verification for Employment

Sign up for a Provider Group Check-In by calling 805-474-2055

Required Documents:

•Valid Government Issued ID
•Original Social Security Card

Step 3: Receive Enrollment Packet in Mail

Packet includes the following documents which must be completed:

SOC 341A / SOC341A Spanish sign and turn in at Group Check-In or mail back with return envelope provided.
•Request for Live Scan Form:
•Bring form to a local fingerprint vendor
•Live Scan fingerprints will be submitted to the Department of Justice (DOJ). IHSS providers must pass a criminal background check to be eligible.


Tier 1 Crimes (English) & Tier 1 Crimes (Spanish)

Tier 2 Crimes (English) & Tier 2 Crimes (Spanish)

Step 4: Log-in to Online Portal

Email invitation from [email protected]

NOTE: You have 30 days to log-in to the online portal and 90 days to complete once an activity is started.

Once all steps are finished, you will be notified that your enrollment is complete.

Who can use this service?

Anyone can use this service.

Is there a charge for this service?

This service is provided free of charge.

When and where is this service offered?

Provider orientations are conducted throughout the County on different days of the month. To find out when the next orientation is being held, call the Public Authority Orientation Line at 805-474-2055.


Looking for additional IHSS hours or needing an IHSS client to provide care for?

Join our robust Caregiver Registry. We have clients all over the county looking for support to remain in their homes. Call 805-474-2055 for more information and to complete your Registry application.


Back-Up Provider System (BUPS)

Approved Registry providers are eligible to enroll as a BUPS provider through our Back-Up Provider System (BUPS).

BUPS provides a +$2.00 per hour pay differential to providers who can respond and provide short-term IHSS services when an IHSS client’s existing provider is unexpectedly unavailable or other extenuating circumstances.

Click here for enrollment forms.

Location, directions and hours of operation

Click on location name to show hours of operation, directions and phone information

Frequently Asked Questions

Contact Social Services

Child Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected child abuse or neglect call the 24 hour Child Abuse Hotline at (805) 781-KIDS (5437) or toll free 1-800-834-KIDS (5437)

Adult Hotline Information:

  • If you suspect there is an emergency requiring immediate intervention, call 911
  • To report suspected elder abuse or neglect call the Adult Services Hotline at (805) 781-1790 during regular business hours, or after business hours call (844) 729-8011
  • Mandated Reporter