Open Enrollment 2024 has ended
All benefits changes will be effective 01/01/2024
Important Changes for 2024
The County is pleased to announce a new member experience, with Blue Shield's Navigator PPO powered by Accolade. With Accolade concierge medical navigation, members will have the same medical plan designs that you have today, with a one stop shop through a phone call, member portal, or mobile app to obtain:
- Health and benefits support
- Access to a health care assistant
- Help finding and booking high quality, in-network provider appointments
- An easier way to access virtual care solutions
- Expert medical second opinions
While your medical plan designs will remain the same, there will be some changes moving from Anthem to Blue Shield. Anthem Select network will change to Blue Shield Tandem PPO network. The County will be transitioning from the Anthem network of providers to Blue Shield of California providers.
Many employees have shared questions regarding the 2024 medical renewal, Blue Shield transition, and the new Navigator PPO powered by Accolade. To help answer your questions, we have create a Frequently Asked Questions page.
Frequently Asked Questions
Blue Shield recognizes the importance of maintaining a strong doctor-patient relationship when you change healthcare plans.
Any member who has any qualifying medical condition with a non-contracted provider will be able to complete a Continuity of Care form and submit it to Blue Shield.