Quality Support Services

The Quality Support Services Division ensures access to effective, high quality behavioral health treatment services for Medi-Cal (CenCal) beneficiaries in San Luis Obispo County by ensuring and monitoring compliance with contract requirements, Federal and State regulations, and Department policies and procedures.


DMC-ODS Treatment Perception Survey's

Survey Period October 19-23, 2026


DMC-ODS waiver are required to administer the Treatment Perception Surveys (TPS) on an annual basis. Clients will have the opportunity to provide feedback through this very important survey process. 

The TPS is designed to serve multiple purposes:

  1. Fulfill the county’s External Quality Review Organization requirement related to conducting a client satisfaction survey using a validated tool.
  2. Address the data collection needs for the Centers for Medicare and Medicaid Services required evaluation of the DMC-ODS demonstration.
  3. Support DMC-ODS Quality Improvement efforts and provide key information on the impacts of the new continuum of care.


For Providers and Staff

Providers within the network of each county/regional model participating in the DMC-ODS waiver are required to administer the TPS on an annual basis. Clients will have the opportunity to provide feedback through this very important survey process. Please encourage clients to participate.


2025 DMC-ODS Treatment Perception Survey Results



SMHS Consumer Perception Survey Results




External Quality Review Reports

An External Quality Review (EQR) is the annual analysis and evaluation by an External Quality Review Organization (EQRO) of aggregated information on quality, timeliness, and access to the health care services that a managed care plan, or its contractors, furnish to Medicaid beneficiaries. 

The External Quality Review reports below present EQR findings for San Luis Obispo County Mental Health and Drug Medi-Cal Organized Delivery System programs:


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