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COVID-19 Updates: Get the latest public information related to coronavirus disease 2019 (COVID-19) at ReadySLO.org.

The Child Support Services lobby is currently open during normal business hours. Please consider contacting your caseworker via phone or email: 866-901-3212 or [email protected] For case specific information or to make a payment, visit www.childsupport.ca.gov/customer-connect

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COVID-19 and Child Support

The Department of Child Support Services (DCSS) is currently open and operating during normal business hours. Please consider contacting your caseworker via phone or email: 866-901-3212 or [email protected] For case specific information or to make a payment, visit www.childsupport.ca.gov/customer-connect

Court Procedures Have Changed!

Court proceedings will now take place via Zoom, a web based application. Prior to your hearing, please review the links and video below to prepare. 

Instructions for Remote Appearance for Court Hearings

Instrucciones Para La Aparición Remota Por Videoconferencia Mediante La Aplicación Zoom

eFiling Instructions

Instrucciones de archivo electrónico

How to: Scan Documents Using iPhone Notes

Cómo escanear un documento con su Phone

Zoom Hearing FAQ's- English

Zoom Hearing FAQ's- Spanish

Self-Help Center/Family Law Facilitator

Centro de Ayuda/ Asistente de Derecho Familiar

 

 

ATTENTION CALFRESH PARTICIPANTS:

In response to Covid19 and its effects on the economy, the Federal Families First Coronavirus Response Act provides authority for emergency allotments of CalFresh benefits. California DSS has approved emergency allotments to eligible households for two months, March and April 2020. The increase is explained in a letter available online here: CalFresh Emergency Allotment_Final Factsheet. Two allotments will raise each household’s regular monthly CalFresh allotment to the maximum allowable based on household size. Households already receiving the maximum allotment are not eligible for the emergency allotment. This may be confusing to some households. A collation of poverty advocacy groups including CWDA and WCLP have created the above PDF to help get the word out.

COMMUNICATION OPTIONS:

BEST OPTIONwww.cse.ca.gov/CustomerConnect

Email: You can email your caseworker directly through Customer Connect at www.childsupport.ca.gov/customer-connect, or email the San Luis Obispo Department of Child Support Services at [email protected]
Text: You can enable texting options through your Customer Connect account.
Call: The Automated Phone Line (866) 901-3212 (Please note that access in your area may depend on county closures)

TALK TO US SO WE CAN HELP:

If you are unable to pay your child support due to quarantine, shelter-in-place directives, self-isolation or layoffs, WE CAN HELP!
STEP 1: Contact your office right away to request a “review and adjustment,” also called a “modification.” We can get you the paperwork quickly to start this.
STEP 2: If you and the other parent can agree, we can help you stipulate to change your child support order for the duration of this emergency.
PLEASE NOTE: Although your order remains in place unless modified, we can work with you not only to modify the amount, but on how we would collect the order.
PLEASE reach out to your caseworker with the details of your situation.

PAYMENT ALERT: If you receive your child support payments by paper check, please visit our website to enroll in Direct Deposit or Electronic Payment Card as mailrooms and post offices may be forced to delay deliveries.

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